Start here if your question is about signing in, mobile access, or choosing the right account path. This FAQ does not replace the login page; it explains where each action should happen and what details should stay private.
Use the Log In CTA or the login guide. This FAQ is a routing page, not a sign-in form, so passwords and verification details should stay on secure account paths.
No. It never collects passwords, codes, reset links, billing details, medical documents, STI status, or private identity details.
Use the app destination or the app guide to understand mobile access, notification privacy, and when to use support for app login issues.
Password and support
Password reset, verification-code, and account-support questions are sensitive because they can expose account control. Use secure PositiveSingles paths and avoid pasting reset links or codes into any local guide page.
Use the login or reset path and avoid entering reset links here. If a reset email or code looks suspicious, use support instead of forwarding private account details.
Codes should only be used in account flows. Do not paste a verification code into messages, comments, forms, or any page that is not part of the account process.
Use PositiveSingles support for account-specific questions. This FAQ cannot view account status, billing history, moderation decisions, or private profile details.
Privacy and dating
Privacy questions often overlap with dating context, profile choices, and STI-aware conversations. Keep health information and identity documents out of this site, and use the dating guides for respectful language and boundaries.
No. Do not submit health information here. Dating and privacy guidance should stay general, and medical decisions should be discussed with qualified healthcare professionals.
It means approaching sensitive dating context with privacy, respect, and careful pacing. It is not medical advice and does not require public disclosure on this guide.
Use the cost and reviews guides. They explain how to evaluate current information without inventing prices, ratings, rankings, testimonials, or outcome claims.