No passwords, verification codes, reset links, billing details, medical documents, STI status, or private identity details collected here.

Safe routing checklist

Clear steps without collecting account information.

Where cancellation should happen

Use PositiveSingles support or account destinations for subscription questions.

What this site cannot do

This guide cannot cancel subscriptions, issue refunds, or access billing.

Billing privacy reminder

Do not share billing details, card data, receipts, or account-specific information here.

Related account help

Use support, login, service agreement, and privacy pages for routing.

Before you continue

Confirm the subscription path before sharing details

Cancellation, renewal, refund, and billing questions usually require secure account or support access. This guide can help you choose the right route, but it cannot see your subscription, process a refund, or verify a billing record.

1

Check the account context

Subscription options can depend on account status, purchase channel, renewal timing, and whether billing happened through web or app paths.

2

Keep records private

Receipts, card details, transaction IDs, screenshots, and support messages should stay inside secure support or account flows.

3

Use support for outcomes

Only PositiveSingles support or account systems can handle cancellation status, refund requests, renewal questions, or account-specific billing details.

Need a different account path?

Choose the help hub, app access, support, or privacy guide.

Questions

For account-specific help, use Log In or PositiveSingles support. This page never asks for passwords, codes, or billing details directly.
No. Do not enter sensitive account information here.
Use secure PositiveSingles paths.
Account management happens through secure PositiveSingles paths. This page does not display passwords, codes, billing details, or private account data.